Flip

Must have phone support, with a minimum of 2k support calls monthly. Shopify is preferred - although other platforms also work. Must sell products directly to consumers via ecommerce channels, no wholesalers.

Looking to improve customer experience on the phone channel by: reducing wait times for all callers, providing 24/7 automated resolutions, and never missing any calls by customers looking for a solution.

Our customers are automating on average 40% of all of their inbound customer phone calls - including WISMO, returns, exchanges, store hours, order by phone, etc.