Best for
Must sell products or subscriptions online, want to have chat, email, and/or SMS channels for their support team and have a helpdesk such as Zendesk, Gorgias, Gladly, Freshdesk, etc. to integrate to.
Overview
The problem
Looking to lower cost of support through automation of FAQ responses and common customer actions such as refund requests, change address, order status, warranty or damage returns, and subscription changes.
The impact
Our customers see 60-80% automation rates on common customer questions and actions on chat, email and SMS channels, improved handle time, 24/7 multi-lingual coverage for support.